Customer Experience Management, CAS 29168 en

Application deadline

No information

Duration

18 Days

Study form

Extra-occupational studies

Fees

8265 € / Year

The “Certificate of Advanced Studies in Customer Experience Management” program at HWZ University is entirely taught in German. Over the course of 18 days, students develop knowledge on strategic marketing tools and focus on the experience of customers. The course curriculum includes Basics, of customer experience management, Critical success factors, Channels and Implementation. A completed university degree and at least 2 years of professional experience are prerequisites for admission. After completing the course, participants are able to successfully implement customer experience onto their future project developments.